Can't connect to internet?

No internet or Connected to Wifi but no internet

If you're currently offline, it could be caused by your CRISP Wireless account status, the trees on your property interfering with line of site or loose cables. Please check these then follow the next steps.

First Step; Check our Network Status page for any known outages or planned maintenance works.
Second Step; Check your Customer Portal to ensure that all of your payments are up to date.
Third Step; Check that your Ethernet cable is plugged into Port 5 on your router and the other end is connected into the datapoint on the wall. Port 5 light should be lit up on your router.
Fourth Step; please fill out this form to the best of your ability so our technicians can resolve this issue for you.

Can't connect to Internet/Internet drops

First Name

Last Name

Trading Name

Contact Number

Do you have a relay? Leave blank if you're unsure.

When did the issue begin

Time you noticed issue

Did anything in particular happen when the issue arose?

Please attach photos of the following; a)Front of your router showing the lights, b)Back of your router showing the lights, c) the wall sockets and leads, d) photo of dish on the roof from ground level.

Upload File

FileExample.pdf

To attach multiple files, you should select them all at once to upload. Max File Size: 10 MB

Submit

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Talk to a team member

If you need to talk to a human, one of our helpful team members in Narrogin are happy to help.

Known Outages

Network Status updates are found here, stay up to date with planned maintenance works, outages or updates.

10 Top Tips for Faster Internet

Are you experiencing slow internet speeds? There are several common causes for this issue.

Improve Slow Speeds

Your account

To update your payment method, check your payments or pay your bills, please log on to the Customer Portal to do so.

Customer Portal

Desktop Mobile

Can't connect to internet​?

No internet or Connected to Wifi but no internet