Contact CRISP Wireless

As a solution​ focused business, we like​ to collaborate with current and potential customers to assist them with getting connected in locations that have previously been over looked by other companies.

If you're already a customer with us please go to our Support Help Centre to contact us.

Get in touch

Contact CRISP Wireless, we're here to help. Tell us about your unique requirements and we will enjoy the challenge of connecting you to faster internet.

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Office Hours

Our Narrogin office is open Monday to Friday, 9am-5pm.
Closed weekends and public holidays

08 6809 2100

Contact CRISP Wireless's ​friendly team during business hours

Support

Contact CRISP Wireless support team;
[email protected]

FAQ

CRISP Wireless is the only truly regionally based
ISP in Western Australia

CRISP Wireless is a leader in delivering fast and reliable internet deploying high quality point-to-point, fixed wireless systems and infrastructure which have been proven across Australia and in many countries globally.

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How is the CRISP Wireless internet service different?

CRISP Wireless offers a fixed wireless internet service. It is not NBN and it is not a Satellite service.


Where is your Support Centre located?

We are proud to advise that you can Contact CRISP Wireless's Support Centre - located in Narrogin, Western Australia.


Will the speeds and service be the same at both ends of the network?

All customers of CRISP Wireless fixed wireless internet service receive the same service, download and upload speeds befitting their plan. There is very little difference to the service delivery at any point in the network.

Can I check on my Usage? What happens if I go over my data allowance?
  • –
    Yes. Your account details, including your current usage for the month is always available from the Client Login on our home page.
  • –
  • –
  • If you exceed your data allowance your service will not be cut-off.
    It will automatically be shaped to a speed of 10% of your current service. IE: if you are on a 20Mbps Download and 20Mbps upload plan your shape speeds will be 2 Mbps Download and 2Mbps Upload (Mbps = Megabits per second).
  • –
  • There are then 3 options available to you.
    Option 1: Continue with the shaped service until the end of your monthly billing cycle and then the service will automatically revert back to your normal plan speeds.
    Option 2: Contact CRISP Support by email at [email protected] or via phone on (08) 6809 2100 and purchase an extra data pack.
    Option 3: You can select to upgrade your plan to a superior plan.
CRISP Wireless logo Narrogin Internet Plans

CRISP Wireless is based in Narrogin, Western Australia. With our support team in the heart of the town. We have experience living and working across regional areas and that's why we are passionate about providing a solution to the current shortfalls of connectivity in regional WA.

Our beliefs & Goals

  • everyone should have access to high speed internet
  • providing internet to customers who previously could not get connected using other ISPs
  • genuinely caring for our customers, staff and network
  • keeping customers safe online and keeping our network safe from threats
  • providing high quality, business grade, symmetrical service with low contention rates and low latency
  • providing fast and reliable internet to our happy customers across  regional WA.
  • continuing to look beyond the obvious, working on advances in technology.

Crisp Wireless is a high speed internet service that is transmitted wirelessly to your house from a local tower.
Unlike satellite which has to travel to space and back. Fixed wireless is just as easy to install as satellite, but it is much faster and typically comes with much fewer restrictions.

With CRISP Wireless internet you can have fast, reliable connection for the whole family.

We provide high spee​d, fixed wireless internet to the Wheatbelt.

To provide the CRISP Wireless internet service, we do not use your existing NBN, ADSL or Satellite equipment. Our technicians come onto site and install a receiver on the roof (which receives the incoming signal from our CRISP tower), run a data cable from the receiver into the house and install a new CRISP data point which then connects to a CRISP router. The router can be connected to via Wi-Fi or via ethernet with a compatible device.

Contact our friendly support team

If you require any assistance or advice please do not hesitate to call our team. We are open Monday to Friday from 9am to 5pm.

 08 6809 2100
If you would like to email us;
 [email protected]

Policies

Appointment of Advocate or Authorised Representative Policy Complaint Handling Policy Enterprise Terms & Conditions Fair Use Policy Financial Hardship Policy Privacy Policy Terms & Conditions
CRISP U​ltra Lite CIS Effective 1.12.23  CRISP Lite CIS Effective 31.07.23 CRISP Essential CIS Effective 31.07.23 CRISP Premium CIS Effective 31.07.23 CRISP Enterprise CIS Effective 31.10.23  CRISP QOE CIS Effective 1.3.24 CRISP QOE CIS Effective 1/3/23

Your safety is our priority, click here to learn how to keep you and your family safe online.

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