Find answers to frequently asked questions about CRISP NBN (National Broadband Network), CRISP Fixed Wireless and general information about CRISP internet service.
Find out more about our own fixed wireless network in the Wheatbelt.
CRISP Fixed wireless uses our own towers to broadcast internet to receivers installed on your property. The signal is transmitted via radio communications from an antenna to a small outdoor antenna attached to your premises.
Any person who requires faster, reliable internet in the Wheatbelt of Western Australia. The CRISP fixed wireless network was built by us, as we ourselves we wanted high speed internet all year around.
Yes. If you rent, ensure you have your landlord's permission for the installation, as the receiver and data point are changes to the property.
You will receive an acknowledgement of your interest in our service. If you have any questions at this time you can talk to our local support team. We will then perform a check remotely to check if we can connect you to one of our own CRISP towers and get back to you.
No. We pride ourselves on having no change of service to our customers for "on peak" or "off peak" times.
Find out more about upgrading to NBN Fibre to the premise (FTTP) to access our highest speed NBN plans.
Fibre Connect (FTTP upgrade program) is an initiative run by the nbn® and designed to provide residential homes and businesses with access to faster internet. This initiative is backed by the government which invested over $2 billion as part of their commitment to improving the overall quality of internet for the country. Eligible homes and businesses with nbn® Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) connection can be upgraded to nbn® Fibre to the Premises (FTTP) at $0 installation cost. Find out more here:
When you register your information with us, you don't have to do anything for the upgrade,. CRISP will organise the upgrade for anyone eligible, we can also get you connected by Fibre to the Curb (FTTC) or Fibre to the Node (FTTN) to get you connected before the upgrade is available.
You may need to purchase an eligible speed plan to upgrade and charges may apply if you downgrade or disconnect.
You may need to upgrade some of your devices, improve your home/office set-up or do some cabling work to get the most of your new connection.
If your premises is not eligible right now, it may become eligible before the end of 2025. You can register for email updates and we will advise you if your premises becomes eligible. Alternatively, you can regularly check your address on our website to find out if your location is eligible.
The nbn approved technician will install and test the equipment so that it's ready for CRISP to finalise the FTTP service connection. It may be required to replace or upgrade your existing Wi-Fi router. We will let you know when the service is ready to use and support you through any additional steps required. In the meantime, you can keep using your existing service if you have one.
Yes. If you rent, ensure you have your landlord's permission for the installation, as typically drilling and sometimes digging is involved.
Contact CRISP, we're here to help. Tell us about your unique requirements and we will enjoy the challenge of connecting you to faster internet.
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