Find answers to frequently asked questions about CRISP Fixed Wireless and CRISP NBN (National Broadband Network) and general information about CRISP internet service. If you are already a customer with us please use the Help Centre for more support.
Find out more about our own fixed wireless network in the Wheatbelt.
CRISP Fixed Wireless uses our own towers to broadcast internet via a wireless signal from our purpose built tower to a CRISP Wireless receiver that we install on your roof.
Anyone who requires a fast and reliable internet service in regional Western Australia. The CRISP Fixed Wireless network was built by us, as we ourselves wanted a fast and reliable internet service in regional WA.
Yes. If you rent, ensure you have your landlord's permission for the installation, as the receiver and data point are changes to the property.
You will receive an acknowledgement of your interest in our service. We will then conduct a remote desktop survey to check if we can connect you to one of our CRISP towers. We will then get back to you in a timely manner with the outcome. If you have any questions during this process, please feel free to contact our local team in Narrogin.
No. We pride ourselves on having no "on peak" or "off peak" times for your service.
Payments made via direct debit are processed on the due date of your invoice by Payrix, our Direct Debit provider. Payments from credit cards are processed and usually clear on the same day. Payments from bank accounts will show as pending until they have been cleared by your bank. This may take 2-3 business days to process and clear.
Log into the Customer Portal and on the dashboard you will see a section for Unpaid Invoices. Click on the tick icon to Pay by Payrix and this will take you to a second page that will ask you to confirm to pay via your saved account details.
Log into your Customer Portal and scroll down to Finance dropdown box and then select Payrix Payment Credentials. Delete your old details and then securely add in your new details.
No, we do not host email addresses. If you are transferring your internet service from a provider who hosts your email address, then you will need to contact them prior to cancelling your service to see if you can retain the email address.
You will require a fixed IP address. Please contact us to arrange this. (This is not a standard requirement for the everyday user.)
Find out more about upgrading to NBN Fibre to the premise (FTTP) to access our highest speed NBN plans.
Yes, CRISP Wireless can provide you with a suitable router. Contact our team to arrange to purchase a router (cost applicable).
In most cases, yes. However, the configuration or capabilities of the router may not be suitable for the property.
This is dependent on several factors that interfere with Wi-Fi signal.
Device Sensitivity – Some devices, like high end laptops and smart phones have better antenna, allowing for better connection at a further distance compared to other, older devices.
Router Power – Routers with higher transmission power can send signals over longer distances, however, excessive power can result in interference.
Interference – Other Wi-Fi networks, Bluetooth devices and even microwaves can cause interference that limits the range of your Wi-Fi.
Obstacles – Physical obstacles like walls can also interfere with the distance of transmission at varying degrees depending on what they are made of.
Frequency Band – The 2.4GHz band has a longer range then the 5GHz band. Your device may be able to connect to both and choose the 2.4GHz band for better range.
External Antennas – External antennas usually have better range as opposed to routers with internal antennas.
Fibre Connect (FTTP upgrade program) is an initiative run by the nbn® and designed to provide residential homes and businesses with access to faster internet. This initiative is backed by the government which invested over $2 billion as part of their commitment to improving the overall quality of internet for the country. Eligible homes and businesses with nbn® Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) connection can be upgraded to nbn® Fibre to the Premises (FTTP) at $0 installation cost. Find out more here:
When you register your information with us, you don't have to do anything for the upgrade,. CRISP will organise the upgrade for anyone eligible, we can also get you connected by Fibre to the Curb (FTTC) or Fibre to the Node (FTTN) to get you connected before the upgrade is available.
You may need to purchase an eligible speed plan to upgrade and charges may apply if you downgrade or disconnect.
You may need to upgrade some of your devices, improve your home/office set-up or do some cabling work to get the most of your new connection.
If your premises is not eligible right now, it may become eligible before the end of 2025. You can register for email updates and we will advise you if your premises becomes eligible. Alternatively, you can regularly check your address on our website to find out if your location is eligible.
Yes. If you rent, ensure you have your landlord's permission for the installation, as typically drilling and sometimes digging is involved.
Follow the checklist below for a simple router relocation:
More than 4 weeks before relocation
Moving out
Moving in
The nbn approved technician will install and test the equipment so that it's ready for CRISP to finalise the FTTP service connection. It may be required to replace or upgrade your existing Wi-Fi router. We will let you know when the service is ready to use and support you through any additional steps required. In the meantime, you can keep using your existing service if you have one.
Log into the CRISP Wireless Customer Portal, and on your dashboard, you will see a section for Unpaid Invoices. Click on the tick icon to Pay by Payrix and this will take you to a second page that will ask you to confirm to pay via your saved account details.
Contact CRISP, we're here to help. Tell us about your unique requirements and we will enjoy the challenge of connecting you to faster internet.
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