It’s not satellite and it’s not NBN
Need a hand to find the right plan?
Our friendly team from Narrogin are here to help!
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Register to be kept informed of the roll out plan. We’re keen to grow the CRISP Wireless network. We are providing fast and reliable internet to customer across almost 200,000 square kilometres – that is almost the size of Victoria – that is pretty impressive !
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Frequently Asked Questions
CRISP Wireless offers a fixed wireless internet service. It is not NBN and it is not a Satellite service.
We are super proud to advise that the CRISP Wireless Support Centre is located in Australia.
Depending on the plan that you select, you will receive the speed that is offered.
All customers of CRISP Wireless fixed wireless internet service receive the same service, download and upload speeds befitting their plan. There is very little difference to the service delivery at any point in the network.
Yes. Your account details, including your current usage for the month is always available from the Client Login on our home page.
Yes, you can choose whatever browser you want as long as it is compatible with your computer and it’s an operating system. Firefox, Internet Explorer, Chrome and many other browsers can be used with the CRISP Wireless network.
Yes, you can use your existing email address.
In all our testing, and in other installations where we’ve used this technology, weather does not seem to present a significant problem. However, it is always possible that torrential rain could slow the signal slightly. To maintain a good connection in most circumstances, all that is required is an unobstructed clear line of sight between your receiver and the assigned antenna.
9. What happens when I use all the data in my plan before the end of the month? Will my service be cut off? Is there an extra charge?
If you exceed your data allowance your service will not be cut-off.
It will automatically be shaped to a speed of 10% of your current service. IE: if you are on a 20Mbps Download and 20Mbps upload plan your shape speeds will be 2 Mbps Download and 2Mbps Upload (Mbps = Megabits per second).
There are then 3 options available to you.
Option 1: Continue with the shaped service until the end of your monthly billing cycle and then the service will automatically revert back to your normal plan speeds.
Option 2: Contact CRISP Support by email at [email protected] or via phone on (08) 6809 2100 and purchase an extra data pack.
Option 3: You can select to upgrade your plan to a superior plan.