Get Connected With CRISP NBN Plans

In most cases, yes. However, the configuration or capabilities of the router may not be suitable for the property.

This is dependent on several factors that interfere with Wi-Fi signal.

Device Sensitivity – Some devices, like high end laptops and smart phones have better antenna, allowing for better connection at a further distance compared to other, older devices.

Router Power – Routers with higher transmission power can send signals over longer distances, however, excessive power can result in interference.

Interference – Other Wi-Fi networks, Bluetooth devices and even microwaves can cause interference that limits the range of your Wi-Fi.

Obstacles – Physical obstacles like walls can also interfere with the distance of transmission at varying degrees depending on what they are made of.

Frequency Band – The 2.4GHz band has a longer range then the 5GHz band. Your device may be able to connect to both and choose the 2.4GHz band for better range.

External Antennas – External antennas usually have better range as opposed to routers with internal antennas.

Fibre Connect (FTTP upgrade program) is an initiative run by the nbn® and designed to provide residential homes and businesses with access to faster internet. This initiative is backed by the government which invested over $2 billion as part of their commitment to improving the overall quality of internet for the country. Eligible homes and businesses with nbn® Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) connection can be upgraded to nbn® Fibre to the Premises (FTTP) with free standard installation costs. Find out more here: NBN Fibre Connect

When you register your information with us, you don’t have to do anything for the upgrade, CRISP will organise the upgrade for anyone eligible.

We can also get you connected by Fibre to the Curb (FTTC) or Fibre to the Node (FTTN) to get you connected before the upgrade is available.

You may need to purchase an eligible speed plan to upgrade and charges may apply if you downgrade or disconnect.

You may need to upgrade some of your devices, improve your home/office set-up or do some cabling work to get the most of your new connection.

If your premises is not eligible right now, it may become eligible before the end of 2028. You can register for email updates and we will advise you if your premises becomes eligible. Alternatively, you can regularly check your address on our website to find out if your location is eligible.

Yes. If you rent, ensure you have your landlord’s permission for the installation, as typically drilling and sometimes digging is involved.

Payments made via direct debit are processed on the due date of your invoice by Payrix, our Direct Debit provider. Payments from credit cards are processed and usually clear on the same day. Payments from bank accounts will show as pending until they have been cleared by your bank. This may take 2-3 business days to process and clear.