Get Support For Your Internet Connection

Troubleshooting

Troubleshooting for your CRISP internet connection

Can’t Connect To Internet

No Internet or Connected to Wi-Fi But No Internet?

If you’re currently offline, it could be caused by your CRISP Wireless account status, the trees on your property interfering with line of site or loose cables. Please check these then follow the next steps.



Step 1

Click here to check our Network Status page for any known outages or planned maintenance works.



Step 2

Click here to check your Customer Portal to ensure that all of your payments are up to date.



Step 3

Check that your Ethernet cable is plugged into Port 5 on your router and the other end is connected into the datapoint on the wall. Port 5 light should be lit up on your router.



Step 4

Please fill out the form below to the best of your ability so our technicians can resolve this issue for you.

Get Support

Troubleshooting Form

If you are still having issues with your CRISP NBN service after following the advice above, please fill out this form in as much detail as possible, and one of our friendly Narrogin team will be in touch shortly.

Name

Phone

Email Address

Enter your street

Enter your town

Enter your postcode

When did the issue begin?

Time you noticed the issue started?

Please answer the following to assist us to troubleshoot: Please answer the following to assist us to troubleshoot: Do you have a relay? Leave blank if you're unsure Is it happening on all devices?

Did anything particular happen when the issue arose?

File Upload Please attach photos of the following; a)Front of your router showing the lights, b)Back of your router showing the lights, c) the wall sockets and leads, d) photo of dish on the roof from ground level. File InputNo Files ChosenAccepted file types: jpg, jpeg, jpe, gif, png, bmp, tiff, tif, webp, avif, heic, heif, heics, wmv, avi, mov, qt, mpeg, mpg, mpe, mp4, m4v, webm, pdf. Max. file size: 50 MB