CRISP Wireless Pty Ltd ABN 46 615 297 491

Effective Date: 09/04/2026 Last Updated: 09/04/2026

1. About These Terms

These Website Terms and Conditions (“Terms”) govern your access to and use of the website operated by CRISP Wireless Pty Ltd (“CRISP Wireless”, “we”, “us”, or “our”) at www.crispwireless.com.au (the “Website”).

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not continue to use the Website.

These Terms apply to the use of the Website only. The supply of our internet and telecommunications services is governed by separate service agreements, including our Standard Terms and Conditions, Enterprise Terms and Conditions, and any other applicable service-specific terms, which are available on our Website.

2. About CRISP Wireless

CRISP Wireless Pty Ltd is a licensed Australian telecommunications provider based in Narrogin, Western Australia. We provide Fixed Wireless and NBN broadband internet services to residential, business and enterprise customers across Western Australia.

Registered Office: Suite 4, 2 Williams Road, Narrogin WA 6312 ABN: 46 615 297 491 Phone: 08 6809 2100 Email: [email protected]

3. Access to the Website

We make reasonable efforts to ensure the Website is available and functioning correctly, however we do not guarantee that the Website will be available at all times or free from errors, interruptions or technical faults.

We reserve the right to modify, suspend or discontinue any part of the Website at any time without notice. We are not liable to you or any third party for any modification, suspension or discontinuation of the Website or any of its content.

4. Use of the Website

When using the Website, you agree that you will:

• Use the Website only for lawful purposes and in accordance with these Terms.
• Not use the Website in any way that could damage, disable, overburden or impair our servers or network infrastructure.
• Not attempt to gain unauthorised access to any part of the Website, its servers or any systems or networks connected to the Website.
• Not use any automated tool, bot, scraper or similar technology to access, monitor or copy any content from the Website without our prior written consent.
• Not reproduce, duplicate, copy, sell, resell or otherwise exploit any portion of the Website for any commercial purpose without our express written permission.
• Not introduce or transmit any viruses, malware or other harmful code through the Website.
• Not use the Website to collect or harvest personal information about other users.

5. Intellectual Property

All content on the Website, including text, graphics, logos, icons, images, photographs, audio, video, software, page layout, and underlying code, is the property of CRISP Wireless or our licensors and is protected by Australian and international copyright, trademark and other intellectual property laws.

The CRISP Wireless name, CRISP logo and all related trademarks, service marks and trade names are the property of CRISP Wireless Pty Ltd. You may not use any of our trademarks without our prior written consent.

You may view, download and print content from the Website for your own personal, non-commercial use, provided that you do not modify the content and you retain all copyright and proprietary notices. Any other use of the content on the Website requires our prior written permission.

6. Service Qualification and Address Checker

Our Website may include tools that allow you to check the availability of our services at your address (the “Service Qualification Tool” or “Address Checker”). The results provided by these tools are indicative only and do not constitute a guarantee that services can be provided at your address.

Actual service availability, connection type, speeds and pricing are subject to further assessment, site survey and confirmation by CRISP Wireless. We are not liable for any decisions you make based on the indicative results of these tools.

7. Pricing and Plan Information

The pricing, plan details and service descriptions displayed on the Website are provided for general information purposes. While we make reasonable efforts to ensure this information is accurate and up to date, all pricing and plan details are subject to change without notice.

In the event of any inconsistency between information displayed on the Website and the terms of your individual service agreement or Critical Information Summary (CIS), the terms of your service agreement and CIS will prevail.

All prices displayed on the Website are in Australian dollars and include GST unless stated otherwise.

8. Third-Party Links

The Website may contain links to external websites or resources operated by third parties. These links are provided for your convenience only. We do not control, endorse or accept responsibility for the content, privacy practices or availability of any third-party website.

Your use of any third-party website is subject to the terms and conditions and privacy policy of that website. We encourage you to review those terms before using any third-party site linked from our Website.

9. Contact Forms and Submissions

When you submit information through a contact form, registration form or any other submission mechanism on the Website, you agree that:

• The information you provide is accurate, current and complete.
• We may use the information you submit to respond to your enquiry, process your request or contact you about our services, in accordance with our Privacy Policy.
• Any ideas, suggestions, feedback or other materials you submit to us through the Website become our property and we may use them without restriction or compensation to you.

Our handling of personal information submitted through the Website is governed by our Privacy Policy, available on our Website.

10. Customer Portal

Access to the CRISP Customer Portal requires a valid account and login credentials. You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.

If you become aware of any unauthorised use of your account, you must notify us immediately by contacting our support team.

Use of the Customer Portal is also subject to the terms of your service agreement with CRISP Wireless.

11. Disclaimer and Limitation of Liability

To the maximum extent permitted by law:

The Website and all content, materials and information on it are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation of the Website, the accuracy, completeness, currency or reliability of any content, or the results that may be obtained from using the Website.

We expressly disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement, to the extent permitted by the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.

We are not liable for any direct, indirect, incidental, special, consequential or punitive damages, loss of profits, loss of data, business interruption or any other loss arising out of or in connection with your use of or inability to use the Website, even if we have been advised of the possibility of such damages.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement.

Where our liability cannot be excluded, our total liability to you for all claims arising out of or in connection with the Website is limited to the amount of $100 AUD.

12. Indemnity

You agree to indemnify and hold harmless CRISP Wireless, its directors, officers, employees, contractors and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of or conduct on the Website.
• Your breach of these Terms.
• Your violation of any applicable law or the rights of any third party.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Western Australia and the Commonwealth of Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Western Australia and any courts of appeal from them for the purpose of resolving any dispute arising out of or in connection with these Terms or the Website.

14. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be severed from these Terms and the remaining provisions will continue in full force and effect.

15. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Website after any changes have been published constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

16. Contact Us

If you have any questions about these Terms, please contact us:

CRISP Wireless Pty Ltd Suite 4, 2 Williams Road Narrogin WA 6312

Phone: 08 6809 2100 Email: [email protected] Website: www.crispwireless.com.au