CRISP Wireless Pty Ltd ABN 46 615 297 491

Effective Date: 09/04/2026 Last Updated: 09/04/2026

1. About This Policy

CRISP Wireless Pty Ltd (“CRISP Wireless”, “we”, “us”, or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, disclose and otherwise handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our website (www.crispwireless.com.au), our customer portal, our telecommunications services, and any other interactions you have with us.

CRISP Wireless is a licensed Australian telecommunications provider based in Narrogin, Western Australia. We provide Fixed Wireless and NBN broadband internet services to residential, business and enterprise customers across regional and metropolitan Western Australia.

2. What Personal Information We Collect

The types of personal information we may collect depend on how you interact with us. This may include:

Identity and contact information — your name, email address, phone number, postal address and date of birth.

Service and account information — your service address, plan details, account number, billing history, payment details and usage data related to your internet service.

Technical and network information — IP addresses, connection speeds, bandwidth usage, device identifiers and diagnostic data necessary for provisioning, maintaining and troubleshooting your service.

Website interaction data — information collected automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed and the date and time of your visit.

Communication records — records of enquiries, support requests, complaints and other correspondence you send to us by email, phone, our website contact forms or our customer portal.

Identification documents — where required for identity verification, credit checks or compliance purposes, we may collect copies of government-issued identification.

3. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you — when you enquire about or sign up for a service, submit a contact or registration form on our website, call or email us, log into our customer portal, attend one of our community events, or otherwise communicate with us.

Automatically through our website — when you browse our website, we may collect certain technical data through cookies, server logs and similar technologies (see Section 8 below).

From third parties — in some cases we may receive personal information from third parties, including NBN Co (for service qualification and provisioning), credit reporting bodies, identity verification services, our authorised installation technicians, and referral partners.

We will take reasonable steps to ensure you are aware of the purposes for which we are collecting your personal information at or before the time of collection.

4. Why We Collect and Use Personal Information

We collect and use your personal information for the following purposes:

• To provide, activate, manage and maintain your internet service.
• To process applications, verify your identity and conduct credit assessments where applicable.
• To bill you for services and process payments.
• To respond to your enquiries, support requests and complaints.
• To communicate with you about your account, service updates, planned maintenance and network outages.
• To improve and develop our network, services and website.
• To comply with our obligations as a licensed telecommunications provider, including obligations under the Telecommunications Act 1997 (Cth), the Telecommunications (Interception and Access) Act 1979 (Cth), and applicable industry codes and standards.
• To meet our legal and regulatory obligations, including law enforcement and national security requirements.
• To conduct internal analytics, reporting and service improvement activities.
• To send you marketing communications where you have consented or where we are otherwise permitted to do so (see Section 7 below).

5. Disclosure of Personal Information

We may disclose your personal information to the following categories of recipients:

Service and infrastructure partners — including NBN Co and other wholesale network providers, for the purpose of provisioning, activating and maintaining your internet service.

Installation and support contractors — our authorised local technicians who carry out equipment installation, maintenance and service calls at your premises.

Payment and billing providers — third-party payment processors and banking institutions for the purpose of processing your payments.

IT and hosting providers — third-party providers who host our website, customer portal and internal systems.

Professional advisers — our accountants, auditors and legal advisers where necessary.

Regulatory and government bodies — where required or authorised by law, including the Australian Communications and Media Authority (ACMA), the Telecommunications Industry Ombudsman (TIO), law enforcement agencies and other government bodies.

Credit reporting bodies — where applicable for credit assessment purposes.

We do not sell your personal information to third parties. We do not disclose your personal information to overseas recipients unless required to do so by law or with your consent.

6. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, as well as from unauthorised access, modification or disclosure.

Our security measures include:

• Secure, access-controlled storage of electronic and physical records.
• Encryption of sensitive data in transit and at rest.
• Access controls limiting personal information access to authorised personnel who require it for their role.
• Regular review of our information security practices.

Where we no longer need your personal information for any purpose described in this policy (and we are not required by law to retain it), we will take reasonable steps to destroy or de-identify it.

7. Marketing Communications

We may send you marketing communications about our services, promotions and community activities where you have consented to receive them, or where we are permitted to do so under Australian law.

Every marketing communication we send will include a simple way for you to opt out. You can also contact us at any time to update your marketing preferences.

Opting out of marketing communications will not affect service-related communications such as billing notices, outage notifications or account updates.

8. Cookies and Website Technologies

When you visit our website, we may use cookies and similar technologies to improve your browsing experience.

Essential cookies are necessary for the website to function correctly. They enable core features such as page navigation, form submission and access to secure areas. These cookies do not store personally identifiable information and cannot be switched off.

Analytics cookies help us understand how visitors interact with our website by collecting and reporting usage data in an aggregated and anonymised form. We may use third-party analytics services such as Google Analytics to assist with this.

Functional cookies enable enhanced features and personalisation, such as remembering your preferences or location.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.

Google Analytics: Where we use Google Analytics, data is collected in accordance with Google’s privacy policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

9. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any external site you visit.

10. Access and Correction

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of any personal information that is inaccurate, incomplete, out of date or misleading.

To make an access or correction request, please contact us using the details in Section 13. We will respond to your request within a reasonable timeframe. In most cases there is no charge for accessing your information, however we may charge a reasonable fee for providing access in certain circumstances (for example, if your request requires significant retrieval effort). We will advise you of any applicable fees before proceeding.

If we refuse a request for access or correction, we will provide you with written reasons and information about how you can make a complaint.

11. Complaints

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you are entitled to make a complaint.

Please contact us first using the details in Section 13 so we can investigate and attempt to resolve the matter. We aim to respond to all privacy complaints within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner Website: www.oaic.gov.au Phone: 1300 363 992 Email: [email protected]

If your complaint relates to our telecommunications services, you may also contact the Telecommunications Industry Ombudsman (TIO):

Telecommunications Industry Ombudsman Website: www.tio.com.au Phone: 1800 062 058

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

For material changes that significantly affect how we handle your personal information, we will take reasonable steps to notify you, such as by publishing a notice on our website.

13. Contact Us

If you have any questions about this Privacy Policy, wish to make an access or correction request, or would like to make a privacy complaint, please contact us:

CRISP Wireless Pty Ltd Suite 4, 2 Williams Road Narrogin WA 6312

Phone: 08 6809 2100 Email: [email protected] Website: www.crispwireless.com.au